What a healthcare governance system should do
Hospitals, clinics and care providers have to show that they find problems early, deal with them properly and learn from them. That evidence is usually scattered across incident systems, risk registers, spreadsheets and shared folders. CGRC AI brings it into one connected governance, risk and compliance system, so the board, the ward and the compliance team all look at the same record.
What it covers
- Incident reporting and investigation. Staff describe what happened in their own words and the AI drafts the form. Investigations carry root cause, contributing factors, a timeline, actions and an effectiveness review.
- Safeguarding. A concern is recorded with who it is about, the type of abuse or neglect, when the safeguarding lead was told, what was done straight away, and any referral made.
- Duty of candour. Whether it applies, who was told, how, when, whether an apology was given and whether a written record was provided.
- Complaints and feedback. Acknowledgement dates, stage, outcomes and remedies, with the person affected recorded separately from the complainant.
- Risk register. Initial, current and target scores, controls, actions and a review date, with a view of where controls and assurance have gaps.
- Audits. Reusable audit templates that departments complete, results compiled automatically and trended across repeat audits.
- Policies. Version control, approval, review reminders and staff acknowledgement.
- Safety alerts, mortality reviews, claims, NICE guidance, training and conflicts of interest, and board governance records.
Built around the questions regulators ask
In England, the Care Quality Commission expects providers to have systems that assess, monitor and improve the quality and safety of care, and to manage risk. That is the aim of Regulation 17, good governance. Providers must also act openly when a notifiable safety incident happens, as set out in Regulation 20, the duty of candour, and protect people from abuse and improper treatment under Regulation 13.
CGRC AI holds the records that show how you meet these duties, in one place and with a full history of who did what and when. It does not certify that you comply, and it cannot do the work for you. It makes the evidence easy to find and hard to lose.
Patient safety fields that follow what LFPSE asks
The incident record includes the governance questions asked by NHS England's Learn from Patient Safety Events service, such as levels of physical and psychological harm, never event flags and whether the event is notifiable to the CQC. Response planning follows the thinking of the Patient Safety Incident Response Framework, with a proportionate response chosen for each type of incident.
CGRC AI records and tracks these answers. Submission to national systems is still made through the national routes, and we do not claim LFPSE certification.
AI at every step
- Report. Describe the incident in plain words, by typing or dictating in a supported browser, and the AI drafts the form for you to check.
- Investigate. The AI reads the record, your own policies and your earlier similar closed cases, and tells you which ones it used.
- Act. Actions are assigned, given deadlines and chased. Stages can have target times, with escalation when a record is stuck.
- Prove. An action can be verified by someone other than its owner, and the system flags when a similar problem comes back.
The AI drafts and suggests. People always decide. It is not trained on a customer's data and never sees another customer's.
From the front line to the board
Staff get a simple way to report. Managers get their own actions and overdue items. Governance leads get dashboards, trend charts and reports they can export to Excel. Boards get one version of the picture instead of five. Access is controlled by role and by team or location, so people see what they need to and no more.
Common questions
Does CGRC AI replace national incident reporting?
No. CGRC AI records and tracks incidents and the governance questions around them. Submissions to national systems are still made through the national routes.
Can staff report in their own words?
Yes. Staff can describe what happened in plain language and the AI drafts the form, which the person checks before saving. Dictation is available in browsers that support it.
Does the AI make decisions?
No. The AI drafts and suggests and shows the records it used. People always make the decision.
Is CGRC AI certified?
Not yet. CGRC AI is at pilot stage and holds no formal certifications. We will say so on this site when that changes.
Who is it for?
Hospitals, clinics, day surgery units and care providers, and the governance teams who support them. It also works for charities and life sciences organisations.
Related pages
Interested in being a pilot partner? Get in touch and we will arrange a conversation.
Last updated 12 October 2026.